Conversation review tool for support teams

Qualitista improves customer service quality by making internal feedback easy and systematic

Connects to your

Improved CSAT after the first week of usage

New agents get up to speed 2x faster

Actionable metrics for agent development

Identify & fix gaps in team knowledge

“Qualitista makes our review processes much more manageable, less time-consuming and as a result: much more likely to actually be done.”

Valentina Thörner

Automattic, Makers of

“Every customer that contacts support should get a perfect answer regardless of the agent. Qualitista allows us to keep up that good level of quality.”

Katya Barsuk


Find & Review Tickets

Filter out tickets you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop.

Measure internal quality and track trends

Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.

Get the free customer service metrics e-book

Knowing what metrics to measure can make or break a support organization. This is why we created a comprehensive 35-page guidebook together with Zendesk and support leaders with many years of industry experience.

Get the e-book

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